Klarna Claims AI Is Doing Agents' Jobs

Buy-now-pay-later lender Klarna said its AI assistant, powered by OpenAI, is doing the equivalent work of 700 full-time agents and has had 2.3 million conversations, equal to two-thirds of the company's customer service chats, within the first month of being deployed. The AI tool resolved errands much faster and matched human levels on customer satisfaction, Klarna said.

Read more of this story at Slashdot.