Many AI Products Still Rely on Humans To Fill the Performance Gaps

An anonymous reader shares a report: Recent headlines have made clear: If AI is doing an impressively good job at a human task, there's a good chance that the task is actually being done by a human. When George Carlin's estate sued the creators of a podcast who said they used AI to create a standup routine in the late comedian's style, the podcasters claimed that the script had actually been generated by a human named Chad. (The two sides recently settled the suit.) A company making AI-powered voice interfaces for fast-food drive-thrus can only complete 30% of jobs without the help of a human reviewing its work. Amazon is dropping its automated "Just Walk Out" checkout systems from new stores -- a system that relied on far more human verification than it was hoping for. We've seen this before -- though it may already be lost to Silicon Valley's pathologically short memory. Back in 2015, AI chatbots were the hot thing. Tech giants and startups alike pitched them as always-available, always-chipper, always-reliable assistants. One startup, x.ai, advertised an AI assistant who could read your emails and schedule your meetings. Another, GoButler, offered to book your flights or order your fries through a delivery app. Facebook also tested a do-anything concierge service called M, which could answer seemingly any question, do almost any task, and draw you pictures on demand. But for all of those services, the "AI assistant" was often just a person. Back in 2016, I wrote a story about this and interviewed workers whose job it was to be the human hiding behind the bot, making sure the bot never made a mistake or spoke nonsense.

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