Broadcom Throws VMware Customers On Perpetual Licenses a Lifeline

An anonymous reader quotes a report from The Register: In a Monday post, Broadcom CEO Hock Tan restated his belief that VMware's portfolio was too complex, and too poorly integrated, for the virtualization giant to represent true competition for hyperscale clouds. Broadcom's injection of R&D cash, he insisted, will see VMware's flagship Cloud Foundation suite evolve to become more powerful and easy to operate. He also admitted that customers aren't enjoying the ride. "As we roll out this strategy, we continue to learn from our customers on how best to prepare them for success by ensuring they always have the transition time and support they need," he wrote. "In particular, the subscription pricing model does involve a change in the timing of customers' expenditures and the balance of those expenditures between capital and operating spending." Customers also told Tan that "fast-moving change may require more time, so we have given support extensions to many customers who came up for renewal while these changes were rolling out." That's one of the changes -- Broadcom has previously not publicly suggested such extensions would be possible. "We have always been and remain ready to work with our customers on their specific concerns," Tan wrote. The other change is providing some ongoing security patches for VMware customers who persist with their perpetual licenses instead of shifting to Broadcom's subs. "We are announcing free access to zero-day security patches for supported versions of vSphere, and we'll add other VMware products over time," Tan wrote, describing the measure as aimed at ensuring that customers "whose maintenance and support contracts have expired and choose to not continue on one of our subscription offerings." The change means such customers "are able to use perpetual licenses in a safe and secure fashion."

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