German Police Bust Europe's 'Largest' Scam Call Center

Plumpaquatsch writes: Investigators teamed up with colleagues from the Balkans and Lebanon in raids set up by months of intense surveillance. Authorities say the operation thwarted over 10 million euro in damages and led to 21 arrests. Dubbed 'Operation Pandora,' the sting began in Germany in December 2023, after a suspicious bank teller contacted police when a 76-year-old customer from Freiburg sought to hurriedly withdraw 120,000 euro ($128,232) from her savings account to hand over to a fake police officer. When real police investigators tracked the internet-based telephone number that had been used to lure the woman, they discovered a veritable goldmine. Rather than shutting down the number, authorities instead went on the offensive, setting up their own call center in which hundreds of officers from Baden-Wurttemberg, Bavaria, Berlin and Saxony worked around the clock monitoring some 1.3 million calls in real time, as the number from the initial scam was tied to an entire network of fraud call centers. Police were able to trace and record data from the calls, as well as warn potential victims of what was in fact happening, in turn winning valuable time to put together the April 18 sting. Police say their efforts allowed them to thwart some 10 million euro in damages in roughly 6,000 cases of attempted fraud.

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