Google Cloud Accidentally Deletes UniSuper's Online Account Due To 'Unprecedented Misconfiguration'

A "one-of-a-kind" Google Cloud "misconfiguration" resulted in the deletion of UniSuper's account last week, disrupting the financial services provider's than half a million members. "Services began being restored for UniSuper customers on Thursday, more than a week after the system went offline," reports The Guardian. "Investment account balances would reflect last week's figures and UniSuper said those would be updated as quickly as possible." From the report: The UniSuper CEO, Peter Chun, wrote to the fund's 620,000 members on Wednesday night, explaining the outage was not the result of a cyber-attack, and no personal data had been exposed as a result of the outage. Chun pinpointed Google's cloud service as the issue. In an extraordinary joint statement from Chun and the global CEO for Google Cloud, Thomas Kurian, the pair apologized to members for the outage, and said it had been "extremely frustrating and disappointing." They said the outage was caused by a misconfiguration that resulted in UniSuper's cloud account being deleted, something that had never happened to Google Cloud before. While UniSuper normally has duplication in place in two geographies, to ensure that if one service goes down or is lost then it can be easily restored, because the fund's cloud subscription was deleted, it caused the deletion across both geographies. UniSuper was able to eventually restore services because the fund had backups in place with another provider. "Google Cloud CEO, Thomas Kurian has confirmed that the disruption arose from an unprecedented sequence of events whereby an inadvertent misconfiguration during provisioning of UniSuper's Private Cloud services ultimately resulted in the deletion of UniSuper's Private Cloud subscription," the pair said. "This is an isolated, 'one-of-a-kind occurrence' that has never before occurred with any of Google Cloud's clients globally. This should not have happened. Google Cloud has identified the events that led to this disruption and taken measures to ensure this does not happen again."

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