Threat Actor Scraped Dell Support Tickets, Including Customer Phone Numbers

The person who claimed to have stolen the physical addresses of 49 million Dell customers appears to have taken more data from a different Dell portal, TechCrunch reported Tuesday. From the report: The newly compromised data includes names, phone numbers and email addresses of Dell customers. This personal data is contained in customer "service reports," which also include information on replacement hardware and parts, comments from on-site engineers, dispatch numbers, and in some cases diagnostic logs uploaded from the customer's computer. Several reports seen by TechCrunch contain pictures apparently taken by customers and uploaded to Dell for seeking technical support. Some of these pictures contain metadata revealing the precise GPS coordinates of the location where the customer took the photos, according to a sample of the scraped data obtained by TechCrunch.

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