User Outcry As Slack Scrapes Customer Data For AI Model Training

New submitter txyoji shares a report: Enterprise workplace collaboration platform Slack has sparked a privacy backlash with the revelation that it has been scraping customer data, including messages and files, to develop new AI and ML models. By default, and without requiring users to opt-in, Slack said its systems have been analyzing customer data and usage information (including messages, content and files) to build AI/ML models to improve the software. The company insists it has technical controls in place to block Slack from accessing the underlying content and promises that data will not lead across workplaces but, despite these assurances, corporate Slack admins are scrambling to opt-out of the data scraping. This line in Slack's communication sparked a social media controversy with the realization that content in direct messages and other sensitive content posted to Slack was being used to develop AI/ML models and that opting out world require sending e-mail requests: "If you want to exclude your Customer Data from Slack global models, you can opt out. To opt out, please have your org, workspace owners or primary owner contact our Customer Experience team at feedback@slack.com with your workspace/org URL and the subject line 'Slack global model opt-out request'. We will process your request and respond once the opt-out has been completed."

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