T-Mobile's 'Un-contract' Promise Unravels as Price Hikes Shock Customers

T-Mobile's recent price hikes of up to $5 per line on older smartphone plans have left many customers shocked due to the company's previous "Un-contract" promise. Announced in 2017, T-Mobile pledged never to change the price customers pay for their plans. However, a now-removed FAQ revealed that the guarantee only ensured T-Mobile would pay the final month's charges if prices increased and customers chose to leave within 60 days. The price increases affect various plans, despite T-Mobile's earlier promises of "no crazy strings, no hoops to jump through, no hidden fees, no BS."

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