Adobe Says It Won't Train AI On Customers' Work In Overhauled ToS

In a new blog post, Adobe said it has updated its terms of service to clarify that it won't train AI on customers' work. The move comes after a week of backlash from users who feared that an update to Adobe's ToS would permit such actions. The clause was included in ToS sent to Creative Cloud Suite users, which claimed that Adobe "may access, view, or listen to your Content through both automated and manual methods -- using techniques such as machine learning in order to improve our Services and Software and the user experience." The Verge reports: The new terms of service are expected to roll out on June 18th and aim to better clarify what Adobe is permitted to do with its customers' work, according to Adobe's president of digital media, David Wadhwani. "We have never trained generative AI on our customer's content, we have never taken ownership of a customer's work, and we have never allowed access to customer content beyond what's legally required," Wadhwani said to The Verge. [...] Adobe's chief product officer, Scott Belsky, acknowledged that the wording was "unclear" and that "trust and transparency couldn't be more crucial these days." Wadhwani says that the language used within Adobe's TOS was never intended to permit AI training on customers' work. "In retrospect, we should have modernized and clarified the terms of service sooner," Wadhwani says. "And we should have more proactively narrowed the terms to match what we actually do, and better explained what our legal requirements are." "We feel very, very good about the process," Wadhwani said in regards to content moderation surrounding Adobe stock and Firefly training data but acknowledged it's "never going to be perfect." Wadhwani says that Adobe can remove content that violates its policies from Firefly's training data and that customers can opt out of automated systems designed to improve the company's service. Adobe said in its blog post that it recognizes "trust must be earned" and is taking on feedback to discuss the new changes. Greater transparency is a welcome change, but it's likely going to take some time to convince scorned creatives that it doesn't hold any ill intent. "We are determined to be a trusted partner for creators in the era ahead. We will work tirelessly to make it so."

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