McDonald’s ends AI drive-thru trial as fast-food industry tests automation
by Nick Robins-Early from Technology | The Guardian on (#6NK45)
Companies have touted AI as future of the industry, but technology has also resulted in viral videos of wrong orders
McDonald's is ending its test of employing artificial intelligence chatbots at drive-thrus, raising questions over the fast food industry's rush to roll out the technology.
The world's largest burger chain will remove automated AI-based order systems from over 100 locations around the US.
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