Groundless complaints can drive doctors away. Here’s why patients need to be held accountable | Ranjana Srivastava

Of course we must provide a high standard of care. But a broken grievance process can do harm

We have heard all about accountable doctors. Here's why patients must be held accountable.

I saved you a voicemail," my friend says over a hastily arranged lunch. After ordering, I hit play and listen not once but three times. The message is like a poorly microwaved meal: warm on the surface, stone cold inside.