Meta's Customer Service is So Bad, Users Are Suing in Small Claims Court To Resolve Issues

Facebook and Instagram users are increasingly turning to small claims courts to regain access to their accounts or seek damages from Meta, amid frustrations with the company's customer support. In several cases across multiple states, Engadget reports, plaintiffs have successfully restored account access or won financial compensation. Meta often responds by contacting litigants before court dates, attempting to resolve issues out of court. The trend, popularized on social media forums, highlights ongoing customer service issues at the tech giant. Some users report significant financial losses due to inaccessible business-related accounts. While small claims court offers a more accessible legal avenue, Meta typically deploys legal resources to respond to these claims.

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