American Airlines CEO hopes to ‘rebuild trust’ after Black passengers wrongly removed

Airline to create advisory group, work with NAACP and update policies for customer-discrimination claims

American Airlines' CEO Robert Isom has said the airline - the world's largest - will implement new measures, including an advisory group, after eight Black passengers were wrongly removed from a Phoenix to New York flight after a complaint about body odor.

The removal caused outrage, and three of the passengers involved in the January incident - who were not seated together and did not know each other - sued the carrier. They said in a statement that American Airlines singled us out for being black, embarrassed us, and humiliated us".