How Bad Amazon Review Destroyed a Mom-and-Pop Business

A small business selling washable swim diapers on Amazon is facing financial difficulties following a one-star review claiming they received a used, stained product. Paul and Rachelle Baron, owners of Beau & Belle Littles, say their once-thriving business has been severely impacted by the review, which remains on the site despite their appeals. The incident, described in detail in a Bloomberg story, highlights ongoing concerns about Amazon's handling of returned items. While the company claims to inspect returns before resale, former employees suggest time constraints may lead to oversights. The Barons report being $600,000 in debt and unable to make a living from their business since the review. Amazon has not removed the review, despite the couple's repeated requests.

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