Taco Bell’s drive-thru AI might take your next order
by Jay Peters from The Verge - All Posts on (#6PMPR)
Image: Taco Bell Your next Taco Bell drive-thru order might be handled by AI - and AI may have helped you get a Chalupa already. Parent company Yum! Brands has been testing its Voice AI" technology at more than 100 Taco Bell drive-thru locations in the US, and now Yum! aims to bring the technology to hundreds" of Taco Bell stores by the end of the year, according to a press release.
Yum! is pitching the AI tech as a way to ease the workloads of its staffers, improve order accuracy, and reduce wait times - all, of course, while driving profitable growth for Taco Bell, Yum! Brands and their franchisees." But the fast food industry's experiments with AI have had mixed results so far: while Wendy's has been thrilled with its tests, McDonald's recently p...