Yelp's Lack of Transparency Around API Charges Angers Developers

An anonymous reader quotes a report from TechCrunch: On July 19, Yelp informed select indie developers that they would have to switch to paid accounts, due to high API usage. Developers were given four days to make the change, in a move that echoes recent communication bungles by Reddit and Twitter. When the developers replied to the July 19 email, Yelp sent a deck of pricing tiers with base pricing starting from $229 per month for a limit of 1,000 API calls per day. Developers were concerned that other, more affordable options weren't mentioned in the deck. Yelp said the pricing is equivalent and simply presented in different ways. The method of communication and lack of transparency has angered developers, some of whom shuttered their services, even after Yelp gave them a 90-day leeway and apologized. While the company has issued an apology email to developers and extended their free usage by 90 days, it may not be enough to keep these frustrated developers from moving to new platforms. "We apologize for last week's abbreviated transition that impacted a small percentage of developers and have extended access to these users," a company spokesperson told TechCrunch. "Yelp sunsetted free, commercial, unlimited use of the Yelp Fusion API in 2019 and has been in the process of migrating developers to a paid program over the last several years. The developer community is important to Yelp, and we've heard their feedback about the transition period from the free Yelp Fusion API to our paid program."

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