UK’s biggest housing association fined over four-year failure to fix window

Clarion case among several severe maladministration' examples highlighted by housing ombudsman

The UK's biggest housing association has been fined after a watchdog found that its failure to carry out repairs to a child's bedroom window for four years left the home mouldy and caused serious illness in the family that lived there.

Clarion housing association showed no urgency" to fix the window, instead leaving it boarded up, despite repeated complaints from the tenant who said the mould caused his asthma to flare up and affected his son's mental health.