Gen Z And Millennials Are Hung Up On Answering the Phone

A quarter of young adults aged 18-34 never answer phone calls, according to a recent Uswitch survey. The study reveals a generational shift in communication preferences, with 70% of respondents in this age group favoring text messages over voice calls. Experts attribute this trend to the rise of mobile technology and social media. While avoiding calls, younger generations maintain constant contact through group chats and social media platforms. Voice notes have emerged as a compromise, with 37% of 18-34 year-olds preferring them to traditional calls. This communication shift extends to the workplace, causing challenges for some employers.

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