Social workers in England begin using AI system to assist their work

Magic Notes tool records and analyses face-to-face meetings and suggests follow-up actions

Hundreds of social workers in England have begun using an artificial intelligence system that records conversations, drafts letters to doctors and proposes actions that human workers might not have considered.

Councils in Swindon, Barnet and Kingston are among seven now using the AI tool that sits on social workers' phones to record and analyse face-to-face meetings. The Magic Notes AI tool writes almost instant summaries and suggests follow-up actions, including drafting letters to GPs. Two dozen more councils have or are piloting it.