Article 6SBT4 E.ON must pay £14.5m to prepayment customers after billing failures

E.ON must pay £14.5m to prepayment customers after billing failures

by
Mark Sweney
from World news | The Guardian on (#6SBT4)

Ofgem says nearly 250,000 people will each receive average of 144 in compensation and refunds

The energy regulator has ordered power supplier E.ON Next to pay 14.5m in compensation to nearly 250,000 prepayment customers, after an investigation found unacceptable" failures to pay credit they had on accounts or final bill payments they were owed.

Ofgem found that the customers were affected over an 18-month period from early 2021 to late last year by an error in E.ON Next's billing system. About 100,000 of the affected accounts were also in credit.

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