Why Online Returns Are a Hassle Now

U.S. retailers are cracking down on free returns as costs spiral out of control, The Atlantic reports. Return rates have more than doubled since 2019, with shoppers expected to send back nearly $900 billion in merchandise this year. Major chains like REI and JCPenney are now charging fees or requiring in-store drop-offs, abandoning years of customer-friendly policies. With each $100 return costing stores up to $30 to process, some retailers have given up entirely -- telling customers to keep cheap items rather than send them back.

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