Britain’s biggest bailiff firm forced into refunds programme after overcharging

Exclusive: Marston Holdings apologises to consumers for enforcement fees' error

Britain's biggest bailiff company overcharged people it was pursuing for unpaid debts and has been forced to launch a refunds programme, the Guardian can reveal.

Marston Holdings, which is used by companies and state-funded bodies including Transport for London to recover debts and fines, has apologised to consumers after overcharging enforcement fees" related to unpaid road traffic penalties it was chasing.