Royal Mail fined £21m by Ofcom for missing delivery targets

Communications regulator finds millions of important letters are arriving late' and persistent failures'

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Royal Mail has been fined 21m for missing its annual delivery targets for first- and second-class mail, leading to millions of letters arriving late across the UK, according to the regulator Ofcom.

This is the third time the 509-year-old postal service has been fined by the communications watchdog, and the third-biggest financial penalty Ofcom has ever issued to any company.