Compromised Apple Gift Card Leads to Apple Account Lockout

An Apple developer was locked out of his Apple Account after redeeming a compromised Apple Gift Card, exposing how automated fraud systems can effectively cut users off from their digital lives with little explanation or recourse. TidBITS reports: After attempting to redeem a $500 Apple Gift Card purchased from a well-known retailer, Apple developer, author, and /dev/world conference organizer Paris Buttfield-Addison found himself locked out of his Apple Account. He writes: "I am writing this as a desperate measure. After nearly 30 years as a loyal customer, authoring technical books on Apple's own programming languages (Objective-C and Swift), and spending tens upon tens upon tens of thousands of dollars on devices, apps, conferences, and services, I have been locked out of my personal and professional digital life with no explanation and no recourse." As far as I can tell from his extensively documented story, Buttfield-Addison did nothing wrong. Personally, I wouldn't have purchased an Apple Gift Card to pay for Apple services -- he planned to use it to pay for his 6 TB iCloud+ storage plan. I presume he bought it at a discount, making the hassle worthwhile compared to simply paying with a credit card. But I have received Apple Gift Cards as thank-yous or gifts several times, so I can easily imagine accidentally trying to redeem a compromised card number and ending up in this situation. [...] For now, we can hope that ongoing media attention pushes Apple to unlock Buttfield-Addison's account. More troublingly, if this can happen to such a high-profile Apple user, I have to assume it also afflicts everyday users who lack the media reach to garner coverage.

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