Amazon is Ending Its Palm ID System for Retail, Amazon One, as It Closes Physical Stores

Amazon is discontinuing its Amazon One palm recognition ID system for stores later this year, the company informed users. From a report: The company will discontinue Amazon One services at retail businesses on June 3, 2026, according to a support page for the service and email messages to customers. "In response to limited customer adoption, we're discontinuing Amazon One, our authentication service for facility access and payment," an Amazon spokesperson said. "All customer data associated with Amazon One will be securely deleted after the service ends." The move coincides with a sweeping pullback from Amazon's physical retail experiments. Amazon announced Tuesday that it's closing all of its Amazon Go and Amazon Fresh locations, a total of 72 stores nationwide, concentrating its efforts instead on its Whole Foods Market locations and grocery delivery from Amazon.com. Amazon One launched in 2020 as a way to help speed up in-store entry and payments, identifying customers who opted-in and eliminating the need for them to present a credit card to pay. It often worked in conjunction with the company's Just Walk Out technology, which uses cameras and sensors to let customers avoid using a checkout line.

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