What we’re hearing about the new homepage
We've been reading your feedback on the new homepage. All of it. The kind and encouraging comments, the brutal ones, the actually this rules," the please undo this immediately," the bug reports, the feature ideas, and yes, the eternal request for dark mode. We appreciate it.
A lot of you took the time to share detailed, thoughtful reactions right after launch, and that kind of feedback is useful. It helps us understand where the experience is landing or missing the mark, spot issues and friction, and ultimately sort that feedback into a few buckets. We want to be open and transparent with you about how we're looking at those buckets of feedback.
Bucket 1: Yes, we should fix that. Some feedback points to things we should clearly fix or smooth out, like bugs and rough edges.
Feedback that falls into this bucket:
- The scrollbar presence on the feed ( Fixed)
- Adding Read More" from the groups of stories when there's something to link to ( Fixed)
- Adding a way to read more from a category toward the bottom of the page ( Fixed)
Bucket 2: This is worth investigating. Some feedback points to things worth exploring further. These are repeated requests that may reflect a broader need or pain point, even if the exact proposed solution is not the one we ultimately pursue.
Feedback that falls into this bucket:
- How the Latest feed is presented and engaged with, especially for those of you who love the pure revchron feed (which Latest is).
- Dark mode. We are actively working on this.
- Dates on stories in curated story sets. Removing them was intentional so we could more easily bring older stories back to the forefront, especially when they can add color and context to a timely topic. But we hear the frustration here and are thinking about how to address the underlying pain point.
- Marking a story as read vs. unread. This is a recurring request and speaks to a broader need for more personalized homepage experiences. That's something we're actively planning for, even if this exact feature isn't currently on the roadmap.
Bucket 3: Not right now. Some feedback falls into the category of ideas we're not planning to take on right now. Not because the feedback is bad, but because we have to be deliberate about what we can support.
Feedback that falls into this bucket:
- Free-to-Read and Subscriber Perks sections. We've deprecated these sections for now. We'll revisit if it makes sense down the road.
- The page structure. We've seen a lot of strong opinions on combining curated stories with the firehose feed. We believe in this approach and we need to give it time before considering big structural changes. Many of you love the mix; others, not so much. That's okay.
I want to be candid about what we can support. We're a pretty small team and every decision has to be weighed against time, resourcing, complexity, editorial needs, business priorities, and the longer-term vision for where The Verge is going (and we have big ambitions for where we want it to go). We can't commit to every suggestion, even if we genuinely agree that it's a great idea.
We'll fix what needs fixing and dig into the themes that feel most meaningful. We'll keep prioritizing and working through tradeoffs and constraints. Most importantly, we'll stay open about what we're seeing and learning as we go. Please keep the feedback coming.
Here are are the best ways to reach us:
- Right here in the comments.
- We also have a feedback form here where you can submit bugs, feedback, requests, etc.
- Join our user research group for the chance to participate in user interviews, user testing, and surveys, and get access to prototypes and beta drops. We will reach out when a good opportunity aligns.
- Reach out to our team directly at product@theverge.com.
- Support with your account and subscription is handled by our wonderful support team at support@theverge.com.