Spotify's chief executive apologises after user backlash over new privacy policy

Music streaming service asks to access contacts, photos and GPS locations from user mobiles as it tries to personalise its service

The chief executive of music service Spotify has apologised to users after anger over sweeping changes to its privacy policy that give the company much greater access to personal data on users' phones.

As well as collecting personal information, such as email addresses and birthdays, Spotify will be able to sift though users' contacts, collect their photos and in some cases, even check their location and determine how quickly they are moving. Depending on the device being used, Spotify said it may be able to collect sensor data, such as "data about the speed of your movements, such as whether you are running, walking, or in transit".