Article 1FXA3 Train ticket machines need to use clearer language, study finds

Train ticket machines need to use clearer language, study finds

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'London terminals' and 'any permitted' among confusing terms highlighted in regulator's report which finds jargon is rife

Jargon is widely used by train operators' ticket machines at Britain's railway stations, the industry's regulator has said as it published a study that found more needs to be done to eradicate confusing terminology when passengers are buying tickets.

Phrases highlighted for concern by the Office of Rail and Road (ORR) included "London terminals", "any permitted" and abbreviated text such as "Anytime R" meaning "Anytime Return".

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