Dark Patterns: why do companies pursue strategies that make their customers regret doing business?
by Cory Doctorow from on (#1NRKF)
https://www.youtube.com/watch?time_continue=2&v=1KVyFio8gw4
In this 30 minute video, Harry Brignull rounds up his work on cataloging and unpicking "Dark Patterns," (previously) the super-optimized techniques used by online services to lure their customers into taking actions they would not make otherwise and will later regret. (more")