United's passenger-beatings are a feature of its business, not a bug
by Cory Doctorow from on (#2JZZ3)
In a world where the airlines record-smashing profits comes from a small number of increasingly luxurious first-class seats, the entire focus of the industry is on figuring out how to convince just a few marginal customers to spend more for one of those profit-centers instead of deadheading in coach. (more")