Sexual harassment and the sharing economy: the dark side of working for strangers

Women working for companies like Uber and DoorDash say they have been groped, threatened and harassed by customers. Their stories highlight how technology connects strangers - and opens the door for abuse

When a male customer grabbed Melissa's breast, she didn't bother reporting it to DoorDash, the on-demand food delivery service that hired her as a driver.

She didn't think the company would care. When a different customer had sexually harassed her a month earlier - texting her a pornographic video through the app - DoorDash did little to help, she said. The company canceled the order, but allowed the man to continue sending her multiple messages.