NDIS sent letters to vision-impaired and blind people in format they could not read

The problem will finally be rectified next month, although Blind Citizens Australia raised it about three years ago

It seems like an obvious thing for a national disability program: don't send letters to blind Australians in a format they cannot read.

But since the national disability insurance scheme began its rollout, blind and vision impaired participants have received vital correspondence - such as their support plans - in the form of regular letters, or as PDFs that do not accomodate a screen reader.