UK rail passengers lost out on £100m compensation last year

Travellers told to claim for all delays after only 35% of those eligible made claims in 2017-18

Rail passengers have been urged to claim compensation for every delay they suffer after missing out on an estimated 100m in payouts last year.

Transport Focus, the UK industry watchdog, said passengers should send a message to train operators that reliability must keep improving by claiming their full entitlement.