Article 4TP4C When the company that made your prosthetic feet won't repair them

When the company that made your prosthetic feet won't repair them

by
Cory Doctorow
from Boing Boing on (#4TP4C)
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Erin Ehm's insurance company will buy her a new set of prosthetic feet every three years, but her $6,000/foot Echelon VT hydraulic prosthetics break down every 10 months.

Erin's feet are now out of warranty, but she doesn't yet qualify for a new insurance-funded replacement, and one of them has broken down. She contacted the manufacturer, Blatchford UA (formerly Endolite) and asked them if she could pay for a repair, but Blatchford "would not repair them for any cost. Full stop." But they did offer to sell her a new one.

Erin depends on her prosthetic feet for everything (as you might imagine!): both the physical activities that keep her fit, healthy and happy, as well as everyday necessities like driving her car, which has not been fitted with hand-controls.

Last week I "blew out" the hydraulics on one of my feet. It was a foot that had been repaired under warranty in 2017, then stored in my closet until just a couple weeks ago as a backup emergency pair. I need emergency feet, because if I can't walk, I can't really do much. I can't take my son to school or make him meals. I can't drive to work. Not to mention the fact that I can't leave the house to do any of the things I enjoy. I don't own a wheelchair and wouldn't know the first thing about navigating the world in one. My cars don't have hand controls. Let it be known that I acknowledge that I am extremely privileged in disabled society for the record. But if I had no feet, it would be a seismic shift for me and my family. As if becoming disabled all over again.

Okay guys, I'm angry. [Erin Ehm/Facebook]

(Thanks, @Lollardfish!)

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