Sonos apologises over plan affecting older smart speakers

Boss says firm is working to ensure older and newer products can be used together

The wireless speaker company Sonos has apologised for announcing a plan that would force customers to throw away older speakers or be blocked from receiving software updates for new hardware, after a wave of criticism from its loyal users.

"We heard you. We did not get this right from the start. My apologies for that and I wanted to personally assure you of the path forward," the Sonos chief executive, Patrick Spence, wrote in an open letter.