Big retailers in Australia move to enhanced 'click and collect' shopping as coronavirus shutdown endures
by Elias Visontay from on (#52SCQ)
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Retail giants are set to rely more heavily on click and collect sales even as lockdown restrictions are eased, with the sector's peak body cautioning against a rush to fully reopen bricks and mortar stores.
Paul Zahra, Australian Retailers Association (ARA) CEO, believes the shift towards delivery and kerbside pickup will leave a "legacy" in Australians' shopping habits, and said one "fundamentally positive" impact of the pandemic has been that retailers traditionally reluctant to move online have now come on board.
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