Which social media firm dropped the ball over the Charlie Hebdo attacks?

Journalist and academic Emily Bell reveals one social network was 'frozen' with inaction on how to act on information

A major social media firm was "frozen" with indecision over whether and how to share information with the police in the midst of the Charlie Hebdo attacks in Paris, according to journalist and academic Emily Bell.

Speaking at SXSW in Austin, Texas, Bell - Director, Tow Center for Digital Journalism at Columbia Journalism School - cited the case as a major example of the way social media firms are completely unprepared to adequately wield the power they have developed.