Tackling the lack of compensation for Windrush victims | Letters

Rob Behrens, the parliamentary and health service ombudsman, is concerned about the lack of complaints he has received, while Paul Hobbs wishes that politicians had a better grasp of current affairs

I have been concerned for some time that given the known problems with the Windrush compensation scheme - highlighted in exemplary fashion by Amelia Gentleman - very few complaints have reached me, the UK's national ombudsman. With so few successful claims completed and serious problems being reported by claimants, those who are dissatisfied with the process or outcome of their attempt to get compensation can speak to their MP, who can refer their complaint directly to the ombudsman service.

The ombudsman service has a vital role to play in securing fair outcomes for people who have suffered injustice. I welcome the announcement of a cross-government group in an attempt to address the challenges faced by the Windrush generation (Windrush scandal: cross-government group aims to tackle terrible' treatment, 22 June), and I look forward to liaising with the group to ensure that people are made aware of all possible routes of redress.
Rob Behrens
Parliamentary and health service ombudsman