Pandemic travel and a dose of common sense | Letters

Geoff Reid on how to give clear and compassionate advice in a crisis. Plus letters from Hugh Darwen, Teresa Heeks and Valerie Davis

For a model of how to give advice and information so that people can make informed judgments about travelling abroad" (Editorial, 27 July), ministers could do worse than revisit the impressive ITV This Morning interview with the husband and wife team who run the UK's largest independent travel agency, Hays Travel. They were straightforward in answering questions, avoiding any hint of panic or complacency, and compassionate in their attitude to both customers and employees while explaining what they were doing at short notice in response to a chaotic situation. A credible understanding of risk was underpinned by good humour. Completely unexpected, it felt like an affirmation of human values to treasure as the crisis rolls on.
Geoff Reid
Bradford

In light of recent rulings on foreign travel I suggest adhocracy" as a label for our government (Letters, 17 July).
Hugh Darwen
Shrewley, Warwickshire