Article 57MJ1 Amazon drivers hang phones in trees to game delivery software

Amazon drivers hang phones in trees to game delivery software

by
Mark Frauenfelder
from on (#57MJ1)

Bloomberg reports that Amazon delivery drivers are placing smartphones in trees near Amazon delivery stations to trick Amazon's dispatch Network into thinking the drivers are close to the stations, which means they get more delivery work.

The phones in trees seem to serve as master devices that dispatch routes to multiple nearby drivers in on the plot, according to drivers who have observed the process. They believe an unidentified person or entity is acting as an intermediary between Amazon and the drivers and charging drivers to secure more routes, which is against Amazon's policies.

The perpetrators likely dangle multiple phones in the trees to spread the work around to multiple Amazon Flex accounts and avoid detection by Amazon, said Chetan Sharma, a wireless industry consultant. If all the routes were fed through one device, it would be easy for Amazon to detect, he said.

"They're gaming the system in a way that makes it harder for Amazon to figure it out," Sharma said. "They're just a step ahead of Amazon's algorithm and its developers."

(Image: NZ Craft Beer TV, CC-BY 2.0)

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