Thai Airways customers in limbo after refunds put on hold

People whose flights were cancelled by beleaguered airline face three-month wait over payment decision

Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money.

The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest.