Rude customers are a drag – but can we small business owners do more? | Gene Marks

Impatient customers tired of waiting for service are taking out their frustrations on the workers. That's where owners can help

We've been reading about the airline industry's troubles with unruly passengers. Most of these problems are due to frustrations with wearing masks. But unfortunately, it's not just the airlines that are experiencing rude customers. Small businesses around the country are also having this problem, and it has nothing to do with masks.

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