Simply Energy hit with $2.5m fine after sales contractors allegedly impersonated customers in scam
by Nino Bucci from Environment | The Guardian on (#5MKC4)
The external door-to-door agents are accused of using fake accents to transfer customers to new contracts
An Australian energy company has been fined $2.5m after two external door-to-door sales agents allegedly used false names and made-up accents to switch customers to new contracts without their consent.
The Victorian essential services commission says it slapped Simply Energy with the record fine because the rogue" agents' alleged conduct struck at the heart" of integrity in energy retailing.
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