'Apps Getting Worse'

Tim Bray, formerly at Amazon and Google, argues that too many popular consumer app have unexpectedly gotten worse in recent years. In an essay, where he has cited Apple's Photos and Movie apps, Economist app, and MLB as examples, he offers an explanation for why the quality of apps is getting worse: It's obvious. Every high-tech company has people called "Product Managers" (PMs) whose job it is to work with customers and management and engineers to define what products should do. No PM in history has ever said "This seems to be working pretty well, let's leave it the way it is." Because that's not bold. That's not visionary. That doesn't get you promoted. It is the dream of every PM to come up with a bold UX innovation that gets praise, and many believe the gospel that the software is better at figuring out what the customer wants than the customer is. And you get extra points these days for using ML. Also, any time you make any change to a popular product, you've imposed a retraining cost on its users. Unfortunately, in their evaluations, PMs consider the cost of customer retraining time to be zero.

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