To be happy you have to feel you belong

Psychiatrist Holan Liang, the daughter of Chinese immigrants, discovered for herself how important a sense of belonging is

Oh, don't put me through to the manager, I've spoken to him before. He's a useless Chinaman and can't speak a bloody word of English!"

It's the early 90s and I'm 17, working during the holidays as a receptionist at a small computer parts company in Watford. Knowing nothing then (and even now) about RAM, DRAM and VGA graphic cards, I had a low threshold for putting things through to the manager if sales staff weren't around.