I was driven up the pole by a nine-month wait for BT broadband

A reader has a poor mobile signal in a rural area and had every excuse in the book for the delay

I live in rural Derbyshire and have been trying to get broadband installed since July last year. Since placing the order, I have received every excuse in the book from BT as to why my installation cannot go ahead.

My near neighbour has a broadband service, but it appears that there is a problem with the pole in the road and it must be replaced. I took another call yesterday to learn that BT has just delayed installation by a further six weeks to March. That will be almost nine months since I placed the order - if it goes ahead. I have a very poor mobile signal which makes doing any work at home very difficult.