Microsoft Launches a New Remote Help Service For IT Teams

An anonymous reader shares a report: Microsoft Endpoint Manager is the company's platform for helping IT teams manage and secure large fleets of devices, something that's become increasingly complicated since the start of the pandemic. As part of its larger "Future of Hybrid Work" event, the company also today launched some updates to Endpoint Manager that go beyond some of the traditional feature sets for similar services, with the promise to expand on these in the future. The first new feature Microsoft is adding to the platform under the name of "Microsoft Advanced Management" is remote help. If you've ever used Teamviewer to help a family member fix a computer issue, you can basically think of it as that, but with all of the enterprise bells and whistles it takes to make sure a service like this is secure, the devices on both ends are configured correctly and everybody is who they say they are. And that's why this is part of the overall Endpoint Manager story, because that's what provides the access and idenity controls through a tight integration with Azure Active Directory and helps verify the users and devices. You wouldn't just want your employees to be able to give control over their machines to any random social hacker, after all.

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