Samsung 'Expert' Fired After Speaking Up About Working For Free

An anonymous reader shares a report: On April 14th, The Verge published a story about how Samsung's "Experts," who answer customer chats at Samsung.com, were being pushed by both Samsung and staffing agency Ibbu to do some customer support for free. While we spoke to a dozen experts during our reporting, only one was willing to be named in the story: Jennifer Larson. The day after our story was published, Larson received an email saying that she was being temporarily suspended and that she'd get an update in a week. Over four weeks later, Ibbu told her she'd been fired.

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