Sonos accidentally shipped customers extra speakers and charged them for it
by Emma Roth from The Verge - All Posts on (#60AAR)
Photo by Dan Seifert / The Verge Some customers who recently ordered speakers from Sonos' website received more than what they ordered, which normally wouldn't be something to complain about - but Sonos charged extra for the devices sent in error and wants them back. While Sonos is providing users with a refund for the additional charges, some are still disappointed they weren't offered a discount for the inconvenience of dealing with a problem they didn't cause.
Two separate users told The Verge they placed an order for a single Sonos Move and received three. Another user said they've been charged over $2,000 after ordering one Move speaker and receiving a total of seven. They say Sonos has given them a timeframe of up to 10 business days until they get their refund.
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