‘I’m desperate’: the Britons facing court alone who rely on helpline support

Support Through Court's small team of volunteers took over 13,000 calls in last financial year

• Court support service under threat as Ministry of Justice pulls funding

I've just found this letter and it says my son is being evicted at 9.30 tomorrow morning," a mother says down the phone line, the panic rising in her voice. I don't know what to do. He's in dire straits."

It is already 4pm and the volunteer in a Birmingham call centre has to advise her what to do next.